Terms of sale

The following general conditions of sale govern the sale of products marketed by Laboratorio Micheli di Micheli Tito & C. Sas, Via Urbinate 96 61029 Urbino (PU) - Italy, via the website www.mf82.it to consumer users.

These general conditions are effective from the date of acceptance of the same by the user, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code. Laboratorio Micheli di Micheli Tito & C. Sas reserves the right to modify these general conditions of sale at any time by posting them on the site.

Laboratorio Micheli di Micheli Tito & C. Sas owns the MF-82 brand.

Purchase methods

By sending the order, the Customer confirms the purchase and undertakes to observe in his relations with Laboratorio Micheli di Micheli Tito & C. Sas, the general conditions of sale described below, declaring to have read and accepted them. accept all instructions given to him.

The correct receipt of the order is confirmed by Laboratorio Micheli di Micheli Tito & C. Sas through an automatic response via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the case of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections.

Each purchase will be accompanied by a regular invoice with the data provided by the customer. All prices on the site are intended as public prices and, therefore, include VAT. Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation.

Laboratorio Micheli di Micheli Tito & C. Sas, once payment has been certified, prepares the goods contained in the order and entrusts them to the courier.

On the site, for each of the products, a description is available containing their main characteristics.

The promotions offered on the Laboratorio Micheli di Micheli Tito & C. Sas website are to be considered valid while stocks last.

Payment methods

The Customer has the possibility to choose the payment he prefers between:

• Bank transfer
• Credit card
• PayPal

Payment by bank transfer

    IBAN: IT49N0870068701000000202907
    Bank: BCC Agenzia Urbino
    Account holder: Laboratorio Micheli di Micheli Tito & C. Sas

By paying by bank transfer, the goods will be shipped only after verifying that they have been credited to our current account. We ask customers to keep a copy of the bank transfer receipt as certification of payment. In the event of cancellation of the order, either by the customer or in the case of non-acceptance of the same by Laboratorio Micheli di Micheli Tito & C. Sas, the same will be canceled and the committed amount will be released (Laboratorio Micheli di Micheli Tito & C. Sas will not be responsible for any damage resulting from the release of the committed amount by the banking system).

Payment by credit card

Laboratorio Micheli di Micheli Tito & C. Sas accepts the most common credit cards, including prepaid and rechargeable, issued exclusively in Italy (Visa, Visa-electron, Mastercard, American Express, Maestro). When paying by credit card, no supplement will be charged, and the transaction is secure via the protected Paypal circuit. PayPal protects privacy and protects financial and personal data with advanced automatic encryption systems.

Shipping and delivery times

Laboratorio Micheli di Micheli Tito & C. Sas ships its products via express courier, deliveries are made during working days (Monday to Friday) from 8.30am to 6.30pm and the maximum expected delivery times are 5 working days from order processing for Italy, 10 days for Europe and 15 days for the rest of the world. The preparation times of the chosen products are indicated directly on the web page relating to the product itself.

Shipping costs are shown in the cart, together with the order summary.

Preparation times are different for each product and specified on its dedicated page. In the case of orders consisting of multiple products, shipping will be calculated with the longest preparation time among the products chosen by the customer.

The Courier makes the first delivery without notice. In the event of the Customer's absence, the Courier leaves a notice of passage (indicating the time of passage and the shipping number) and attempts delivery again on the following working day. In case of further absence the Customer will be contacted directly by the Courier for the third attempt. If the fourth attempt is also unsuccessful, the product will return to the warehouses with consequent cancellation of the order. The material remains available for collection at the customer's expense for 14 days.

If the packaging is damaged it is possible to accept the package but specify at the signature that it is accepted with the right of reservation, so that you can be compensated immediately if damage is found, or in the event that the damage is visible without opening the package it is possible to reject it without opening it.

Even if the packaging is intact, the goods must be checked. If there are any anomalies, they can be reported to the shop no later than five days from receipt.

Guarantee and Right of withdrawal

Warranty

Laboratorio Micheli di Micheli Tito & C. Sas offers the standard European two-year warranty provided by the manufacturer.

The 24-month warranty applies to the product that presents a lack of conformity, provided that the product has been used correctly, in compliance with its intended use and as provided in the attached technical documentation.

The warranty does not cover damage caused by negligence, carelessness and improper use.

The lack of conformity can be found for:

• discrepancy between what was proposed and what was received upon purchase
• operating defect

In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement, in accordance with the provisions of the art. 130 of the Consumer Code. Once the returned product has been received and checked, Laboratorio Micheli di Micheli Tito & C. Sas will remedy the lack of conformity according to the agreements reached.

To benefit from the guarantee, the customer must keep the invoice or sales tax document sent with the product itself.

In the event of a lack of conformity, Laboratorio Micheli di Micheli Tito & C. Sas will restore the conformity of the product through repair/replacement or possibly terminate the contract at no cost to the customer. If, following the intervention of an Authorized Assistance Centre, the defect does not result in a lack of conformity, the customer will be charged for any costs of verification and restoration requested by the Authorized Assistance.

In the event that Laboratorio Micheli di Micheli Tito & C. Sas is unable to return a product under warranty to its customer, Laboratorio Micheli di Micheli Tito & C. Sas may proceed at its discretion to refund the amount paid or replace it with a product of equal or superior characteristics.

In the case of returning the product under warranty, the product must be returned by the customer in the original packaging, complete in all its parts (including packaging and any additional documentation). The affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided. product. The product must be protected with wrapping paper and packaging suitable for transport.

Right of withdrawal

Pursuant to the articles. 64 et seq. of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who makes purchases for purposes not attributable to his professional activity, or does not make the purchase by indicating a Match reference in the order form VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal for contracts for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly; (Art.5 Comma3 DL185).

Returns

Returns of goods are not permitted unless we provide written confirmation of acceptance. We will only be responsible for replacing the product which has been proven to be non-compliant. In the event that only one element of the composition is defective, credit will be given only for the irregular element, and only for the cost of the product. No additional expenses of any kind will be recognized. Any complaints for defective goods must be notified, in writing, to our Assistance Office within 14 days from the date of receipt of the goods, to the email info@mf82.it. The refund will take place within 14 days of receiving the goods.

The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

The address to which to return the goods is as follows:

Laboratorio Micheli di Micheli Tito & C. Sas
Via Urbinate, 96 - 61029 Urbino (PU)

Age requirements

Users declare that they are adults according to the legislation applicable to them. Under no circumstances may children under the age of 13 use the MF-82.

Conditions for receiving deliveries

The User who makes the purchase via MF-82 also declares and guarantees that the person who will receive the shipment of the purchased products is of age according to the legislation applicable to the latter.

Responsibility

Laboratorio Micheli di Micheli Tito & C. Sas assumes no responsibility for disruptions attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, , to execute the contract within the agreed times.

Laboratorio Micheli di Micheli Tito & C. Sas will not be liable towards any party or third party for damages, losses and costs suffered following failure to execute the contract for the causes mentioned above, the consumer having the right only to the return of the price paid.

Laboratorio Micheli di Micheli Tito & C. Sas is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products purchased.

At no time during the purchase procedure is Laboratorio Micheli di Micheli Tito & C. Sas able to know the buyer's credit card number which, via a secure connection, is transmitted directly to the banking service manager.

The consumer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as of the specifications of the product being purchased, and this in order to fully satisfy the condition set out in the articles. 3 and 4 of Legislative Decree 206/05.

The buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious.

It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Laboratorio Micheli di Micheli Tito & C. Sas reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.

The Customer releases Laboratorio Micheli di Micheli Tito & C. Sas from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer himself being solely responsible for the correct insertion.